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Product Owner

Full Time - New York / Remote

Do you enjoy you making the complex simple? Do you believe that the details are the product? If so you might be right to join TouchCast, where we are dreaming up the future of video. Product Managers are fundamental members of the TouchCast team. They are driven and unflinching as they pilot a product-led company.

You will work hand-in-hand with the Head of Product, design team, and engineers to craft the next generation of our smart video product suite. We move quickly with a developer-heavy team that can quickly execute. Be prepared to jump into the deep end with us to solve UX and logic problems. Beyond good product instincts, we want someone who is: well-organized; a great communicator (verbally as well as visually with documentation); and experienced managing resources. Our PMs must be well-organized to efficiently plan and prioritize each detail for implementation.

TouchCast is the world’s fastest growing end-to-end video solution. We offer the most powerful video tools through ‘Smart Video’ -- video that is interactive, easy-to-make and collaborative. You’ll be designing across three core video authoring applications as well as a secure video management system. Enterprise companies use our tools for internal communications all over the world. Educators use our products for teaching, student presentations, and collaboration. And we’re just getting started.

Joining the TouchCast team means joining our family. We are 60+ passionate, committed people. We enthusiastically build products that serve our clients well and their success will always be job one.

This is a great product management role for someone who wants to own every aspect of a product. It will be helpful to have prior experience in technology, project management, user experience design, etc. We place a heavy emphasis on documentation (like specs and prototypes) to communicate across the team and we’ll want to see examples of how you work. And please be prepared to provide references. Email: jobs@touchcast.com with the subject "[Product Owner]" ...let's see who can follow directions ;)

This role can be remote or based in our New York offices. We offer a competitive salary and benefits. Preference will be given to individuals with prior experience working with video tools or general online video product development.

Responsibilities:

  • Own every detail of a specific product. Understand what success looks like from the point of view of the end user / clients. Track the KPIs.
  • Define requirements, problems, goals, and gaps. Work with the design team to map user flows, prototype interactions, and oversee the implementation.
  • Communication across the team is vital. Lead internal product documentation and marketing for your product. Embrace ticketing systems and oversee data flow.
  • Manage those working on the product serving as a steady mind as requirements change.
  • Anticipate common product challenges (onboarding, empty states, error cases, connectivity issues, etc.) and business requirements (security, application installation, etc.).
  • Creative problem solver.

Required Skills/Experience:

  • Excellent written, visual, and verbal articulation (with an emphasis on drafting documentation).
  • Soft skills, like the ability to navigate competing stakeholders to keep processes moving forward effectively.
  • Prior experience with collaboration with product managers, designers and/or engineers.
  • Hustle.

Extra:

  • Experience working with a distributed and / or remote team.
  • Understand the foundation of video technology.

To apply, please send your resume to jobs@touchcast.com

Sales And Production Assistant

Full Time - TouchCast Studios UK / London

Our wholly-owned subsidiary TouchCast Studios UK is seeking a skilled Sales and Production Assistant in London to undertake a variety of day-to-day business development and production tasks. The successful candidate will play an integral part in ensuring that our office operations run smoothly and supporting other business activities.

Reporting to the CEO and Head of Production, you will support the TouchCast London office business development team and production studio with administration and coordination activities. You will have the opportunity to develop your skills further by working closely with the Head of Production, coordinating and producing client commissioned touchcasts.

Responsibilities:

  • The role will include communicating directly with clients, raising proposals, invoicing and financial management.
  • To use a range of office software, including email, Salesforce CRM, spreadsheets, Google Docs, PowerPoint or similar. Knowledge of Adobe Photoshop and Premier would be beneficial.
  • Where necessary identify, develop and implement new administrative processes to improve the overall running of the office.
  • Manage hardware and software assets, ensuring all are tracked, checked in and out for demo purposes and client loans.
  • Managing the office environment, purchasing and taking delivery of equipment.
  • Gathering and researching market and customer information.
  • Assisting the Head of Production with sourcing and booking of talent, camera and sound crew that may be required for specific projects.
  • Assisting the production team on shoots.
  • Carrying out research for assets and content required by the production or sales team for pitches, demo and production activities.
  • Producing touchcasts as required by the Head of Production (training to be provided).
  • Basic video editing (training to be provided, if necessary).
  • Making travel arrangements for the team.

Required Skills/Experience:

  • 1-3+ years work experience in a similar role.
  • Excellent written and verbal communication skills and strong customer focus.
  • Ability to set expectations and communicate goals and objectives with customers and teammates.
  • Ability to successfully communicate and coordinate with departments across the organization, including Sales, QA, Product Management, etc.
  • Ability to understand and escalate issues efficiently and appropriately.
  • Ability to delegate responsibilities, assign special tasks and projects, identify new opportunities for process improvement.
  • Outstanding decision making, analytical, multi-tasking and time management skills.
  • Ability to work independently and as a part of a team.

Location:

London, where TouchCast Studios UK is based. Its parent company, TouchCast LLC is headquartered in New York with offices in Ukraine and India.

Salary

Upon application

To apply, please send your resume to jobs@touchcast.com and alison@touchcast.com

Site Reliability Engineering Lead

Full-time — Operations / New York

TouchCast is a group of video technologists, inventors, entrepreneurs, producers, app designers, former journalists and educators determined to bring video communications and collaboration into every business and every school. At TouchCast, we believe technology should connect us and help us communicate in a more human way. We are building a family of Smart Video products which includes TouchCast Studio​, an award-winning app that turns an iPad into an interactive TV studio; and TeamTime​, an end-to-end enterprise video solution that transforms meetings.

Responsibilities

The Site Reliability Engineering Lead will help to build stability of service and process into the innovative culture at our company. Working direction with TouchCast’s Chief Technology Officer, the SRE Lead will build a plan and team both locally and in our Ukraine office to expand our existing practices to improve the resilience of our existing products and services and lay the groundwork for successful launches of future offerings.

Specifically in this role you will:

  • Immerse yourself in TouchCast’s technology and products to form an understanding of how to instrument and automate solutions for stability of service.
  • Be a critical part of the entire lifecycle of services including systems design, capacity planning, security protocols, and on-going maintenance of automated systems for availability, system health, and performance.
  • Apply your industry expertise and your intellectual horsepower to identify and propose new solutions, techniques, and tools to incorporate into our best practices.
  • Incorporate security and the management systems around security as a part of the solutions provided by your team.
  • Manage and build a small team of like-minded engineers across our locations.

Required Skills/Experience

  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • 5-7 years work experience in SRE, Systems Administration, and/or Software Engineering.
  • Experience with algorithms, data structures, complexity analysis and software design.
  • Experience in one or more of the following: C, C++, Java, Python, or Ruby.
  • Experience with Unix/Linux operating systems internals and administration (e.g., filesystems, inodes, system calls) or networking (e.g., TCP/IP, routing, network topologies and hardware, SDN).  Preferrably Ubuntu and Amazon Linux.
  • AWS services and APIs (EC2, CodeDeploy, ELB, Cloudfront, S3, ApiGateway, Lambda, Logs, Kinesis)
  • Outstanding decision making, analytical, multi-tasking and time management skills
  • Ability to successfully communicate and coordinate with other technical departments across the organization including Engineering and Product Management
  • Ability to work independently and as a part of a team
  • Experience working with command line and creating scripts for task automation
  • Automate creation of servers clusters under AWS services
  • Automate reports of performance and logs processing

Preferred Skills

  • Git (Bitbucket preferred)
  • Jenkins
  • Interest in designing, analyzing and troubleshooting large-scale distributed systems.
  • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • Ability to debug and optimize code and automate routine tasks.

Location

This position is based in New York. TouchCast is headquartered in New York with offices in London, Ukraine and India.

To apply, please send your resume to jobs@touchcast.com

User Experience Lead

Full Time - New York / Remote

Do you enjoy you making the complex simple? Do you believe that the details are the product? Do you dream up animations and flow rather than just interfaces? If so you might be right to join TouchCast, where we are dreaming up the future of video.

We're looking for a user experience champion to lead our design team, work hand-in-hand with the Head of Product and CTO to craft the next generation of our smart video product suite. We move quickly with a developer-heavy team that can quickly execute your design work. Be prepared to jump into the deep end with us to solve UX problems. Beyond good design chops, we want someone who is: well-organized (your PSD / Sketch layers are neat); a good communicator (verbally as well as visually with documentation); and experienced setting creative direction and managing resources.

TouchCast is the world’s fastest growing end-to-end video solution. We offer the most powerful video tools through ‘Smart Video’ -- video that is interactive, easy-to-make and collaborative. You’ll be designing across three core video authoring applications as well as a secure video management system. Enterprise companies use our tools for internal communications all over the world. Educators use our products for teaching, student presentations, and collaboration. And we’re just getting started.

Joining the TouchCast team means joining our family. We are 60+ passionate, committed people. We enthusiastically build products that serve our clients well and their success will always be job one.

Online portfolio required to apply. We place a heavy emphasis on documentation (like specs and prototypes) to communicate the designs with the team of junior designers, product managers and engineers. And please be prepared to provide references. Email: jobs@touchcast.com with the subject "[User Experience Lead]" ...let's see who can follow directions ;)

This role can be remote or based in our New York offices. We offer a competitive salary and benefits.

Responsibilities:

  • Define, lead, and champion design and user experience across TouchCast.
  • Partner with the product and technical teams to define problems, goals, map user flows, prototype interactions, and oversee the implementation.
  • Design elegant flows and interactions for a wide audience of users across product platforms.
  • Remotely guide offsite junior design team with an emphasis on maintaining design consistency.
  • Executive in a fast-paced environment and preempt common design challenges (onboarding, empty states, error cases, connectivity issues, etc.).

Requireds:

  • Proficient with Illustrator, Photoshop and Sketch.
  • Excellent written, visual, and verbal communication skills (with an emphasis on drafting visual documentation).
  • Lo-fi & hi-fi prototyping skills.
  • Design leadership experience and strong collaboration with product managers and engineers.
  • Demonstrate experience with end-to-end product design (successfully shipped product).
  • Cross-platform design experiences (Web, iOS, Windows, MacOS, etc.).
  • Based in New York City but we’re open to remote-based location.

Extra:

  • Experience working with a distributed and / or remote team.
  • Understand the foundation of video technology.

To apply, please send your resume to jobs@touchcast.com

Customer Success / Technical Support Specialist

Full-time — Customer Success / New York & London

TouchCast is a group of video technologists, inventors, entrepreneurs, producers, app designers, former journalists and educators determined to bring video communications and collaboration into every business and every school. At TouchCast, we believe technology should connect us and help us communicate in a more human way. We are building a family of Smart Video products which includes TouchCast Studio, an award-winning app that turns an iPad into an interactive TV studio; and TeamTime, an end-to-end enterprise video solution that transforms meetings.

Responsibilities:

Customer Success Technical Support Specialists provide user-friendly assistance for customers having technical problems with TouchCast applications, or need coaching, advice, training or other information. They provide technical support to users by researching and answering questions, troubleshooting problems, and guiding users through corrective steps.

Our technical support team is composed of individuals who are deeply familiar with the technical and functional attributes of our products. With this knowledge, they are able to troubleshoot most problems that a user experiences. They also communicate with sales, support, and product teams to escalate issues where necessary and to provided invaluable front-line customer feedback. Specifically in this role you will:

  • Execute daily customer support operations including responding to questions and following up on reported issues
  • Escalate technical and triage support to other team members where necessary
  • Track support level and customer satisfaction metrics
  • Ensure support SLA’s are being achieved and exceeded
  • Conduct quality & product usage checks to proactively identify issues and ensure a high level of customer & product satisfaction
  • Help develop client training programs by identifying common issues
  • Improve system performance by identifying problems and recommending changes
  • Actively contribute to our online community and knowledge database for up-to-date customer information and solutions
  • Work closely with our Engineering, Product Management, Account Management and QA teams to increase customer satisfaction by providing critical feedback and assistance

Required Skills/Experience:

  • B.A/B.S Required with graduating GPA of 3.0 or higher
  • 1-3+ years work experience in a Customer Focused position
  • Excellent written and verbal communication skills and strong customer focus
  • Ability to set expectations and communicate goals and objectives with customers and teammates
  • Ability to successfully communicate and coordinate with departments across the organization, including Sales, QA, Product Management, etc
  • Ability to understand and escalate issues efficiently and appropriately
  • Ability to delegate responsibilities, assign special tasks and projects, identify new opportunities for process improvement
  • Outstanding decision making, analytical, multi-tasking and time management skills
  • Exposure to online technical problem solving and triage
  • Proven ability to work with the team to quickly and calmly resolve technical issues
  • Ability to work independently and as a part of a team

Location:

These positions are based in New York and London. TouchCast is headquartered in New York with offices in London, Ukraine and India.

To apply, please send your resume to jobs@touchcast.com and alison@touchcast.com

Strategic Partner Development Manager

Full-time — Operations / New York

TouchCast is a group of video technologists, inventors, entrepreneurs, producers, app designers, former journalists and educators determined to bring video communications and collaboration into every business and every school. At TouchCast, we believe technology should connect us and help us communicate in a more human way. We are building a family of Smart Video products which includes TouchCast Studio, an award-winning app that turns an iPad into an interactive TV studio; and TeamTime, an end-to-end enterprise video solution that transforms meetings.

Responsibilities

The Strategic partner development manager is part strategist, part deal closer and part relationship manager. Working directly with TouchCast’s Chief Operating Officer, the Strategic partner development manager will inherit responsibility for managing and growing our existing strategic partnerships and will cultivate, structure and conclude deals with new revenue partners. Strategic planning is a core component of this role, but so too is sales hustle and a winning touch with people. You need to have thorough knowledge of the enterprise video collaboration market; be highly numerate, financially oriented and analytical; understand how to lead a team through a complex deal process; exhibit grace under pressure; read a contract and explain it in plain english; and know when to send a handwritten note and when to throw an elbow. Specifically in this role you will:

  • Immerse yourself in TouchCast’s technology and products to form a deep and intuitive understanding of the technical basis for our competitive differentiation.
  • Apply your industry expertise and your intellectual horsepower to develop strategic hypotheses for our business growth through channel partnerships, new markets.
  • Identify potential strategic partners and the decision makers within the partner organization. Research and build relationships with new partners, develop and explore opportunities.
  • Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending on-strategy course of action
  • Develop negotiating strategies and positions, examine risks and potentials; estimate partners' needs and goals.
  • Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
  • Manage new and existing partner relationships

Required Skills/Experience

  • B.A/B.S Required with graduating GPA of 3.0 or higher. MBA from a top school strongly preferred.
  • 5-7 years work experience in a strategic planning, consulting or sales role
  • Excellent written and verbal communication skills and strong customer focus
  • Outstanding decision making, analytical, multi-tasking and time management skills
  • Superior analytical and financial modelling skills
  • Ability to set expectations and communicate goals and objectives with customers and teammates
  • Ability to successfully communicate and coordinate with departments across the organization, including Sales, Legal, & Product Management
  • Ability to work independently and as a part of a team

Location

This position is based in New York. TouchCast is headquartered in New York with offices in London, Ukraine and India.

To apply, please send your resume to jobs@touchcast.com

Sales Engineer

Full-time — Sales / New York & London

TouchCast is a group of video technologists, inventors, entrepreneurs, producers, app designers, former journalists and educators determined to bring video communications and collaboration into every business and every school. At TouchCast, we believe technology should connect us and help us communicate in a more human way. We are building a family of Smart Video products which includes TouchCast Studio, an award-winning app that turns an iPad into an interactive TV studio; and TeamTime, an end-to-end enterprise video solution that transforms meetings.

Responsibilities

Responsible for providing technical guidance of product offerings to support our sales staff; assists sales account managers in reviewing the current status of client technology processes, provides technical training to clients, and communicates customer’s feedback for future product developments.

We're a startup that's part of a larger business portfolio and we're ushering in the next generation of the video web. We’re looking for energetic, positive people who enjoy a fast-paced and occasionally pressured working environment.

Required Skills/Experience:

This is an entry-level position, and we will expect you to provide a broad range of technical support, ranging from answering customer calls to visiting clients to provide pre-sales engineering, software/network installation support as well as fix technical problems. We will give you full product training, but you must be self-motivated and self-starting.

Responsible for providing technical guidance of product offerings to support our sales staff; assists sales account managers in reviewing the current status of client technology processes, provides technical training to clients, and communicates customer’s feedback for future product developments.

We're a startup that's part of a larger business portfolio and we're ushering in the next generation of the video web. We’re looking for energetic, positive people who enjoy a fast-paced and occasionally pressured working environment.

Location

These positions are based in New York and London. TouchCast is headquartered in New York with offices in London, Ukraine and India.

To apply, please send your resume to jobs@touchcast.com and alison@touchcast.com